For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was a success! Before we started, I have created a simple MindMap with notes about requirements. So I decided to share it with you for free.
These are just short notes about structure and requirements, just to give you a quick picture on what to expect.
Of course, if you decide to hop on certification train, I recommend buying a full set of ISO/IEC20000 documentation, at least the requirements and guidance on the application of SMS which are published in 2011/12 edition.
You can download my MindMap for free here.
If you don't have a MindJet MindManager, you can have a look in flash here (it will ask you for a viewer installation). Hope you enjoy it!
Have a nice day.
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| ISO/IEC 20000-1:2011 Mind Map |