ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
Change Management
.
Show all posts
Showing posts with label
Change Management
.
Show all posts
Nov 26, 2014
ISO 20000 Control processes documentation
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Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders s...
1 comment:
Apr 2, 2012
ITIL Service Transition
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Service Transition is a stage which gives most pain to the IT Service Provider. Transition (add new, change existing, retire old service) ...
Dec 30, 2011
What is Password Reset: Service Request, Incident or Change?
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I browsed through a few social networks lately discussing basic Service Support activities like password reset. Interesting to see how even ...
8 comments:
Jul 2, 2007
Change Management Quick Reference
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"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." -Author un...
1 comment:
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