ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
Customer Satisfaction
.
Show all posts
Showing posts with label
Customer Satisfaction
.
Show all posts
Mar 10, 2013
Customer Satisfaction Survey Grading
›
What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...
Jan 7, 2011
Customer Satisfaction Survey: What Methods To Use?
›
How to gather customer satisfaction data? What methods are there? What ITIL says? What methods will work for you? USA Today has come out w...
9 comments:
Nov 30, 2010
Customer Satisfaction in ITIL Service Management: Do You Get It?
›
Customer Satisfaction: How bad do we need it in IT Service Management? Where is it mentioned and where is it dealt with in ITIL V3? How do...
3 comments:
›
Home
View web version
