Showing posts with label ISO/IEC 20000-1:2011. Show all posts
Showing posts with label ISO/IEC 20000-1:2011. Show all posts
Apr 6, 2017

ISO/IEC 20000 documentation eco-system

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Here is a full picture of the required documents and records in the ISO/IEC 20000 service management system. We thought it would be nice to ...
6 comments:
May 23, 2015

ISO/IEC 20000 SMS general requirements documents

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Which documents are required in SMS general requirements of ISO/IEC 20000? This chapter is about management involvment and adding quality co...
4 comments:
May 5, 2015

ISO/IEC 20000 Design and transition of new or changed services documents

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Change is hard. Service management people love the Status quo . Introducing new services in your system takes a lot of time, resources, know...
1 comment:
Dec 21, 2014

ISO/IEC 20000 Service delivery processes documents

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Service delivery process group means business. Back in the old days, it was half of ITIL V2 Service Management . This is a large and compl...
1 comment:
Dec 5, 2014

ISO 20000 Resolution processes documentation

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Incident and Problem management, being the most matured processes in service management should be easy to define in ISO20k. But where do ...
Nov 26, 2014

ISO 20000 Control processes documentation

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Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders s...
1 comment:
Jul 10, 2012

ISO/IEC 20000:2011 Free Mind Map

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For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was ...
2 comments: