ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
Major Incident
.
Show all posts
Showing posts with label
Major Incident
.
Show all posts
Mar 10, 2013
Customer Satisfaction Survey Grading
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What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...
Mar 24, 2011
ITIL Major Incident - All you want to know
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What is a Major Incident in ITIL? What are the roles and responsibilities? How to avoid common mistakes? What to do After the Resolution? ...
12 comments:
Jan 7, 2011
Customer Satisfaction Survey: What Methods To Use?
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How to gather customer satisfaction data? What methods are there? What ITIL says? What methods will work for you? USA Today has come out w...
9 comments:
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