ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
Problem Management
.
Show all posts
Showing posts with label
Problem Management
.
Show all posts
Dec 5, 2014
ISO 20000 Resolution processes documentation
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Incident and Problem management, being the most matured processes in service management should be easy to define in ISO20k. But where do ...
Jun 4, 2007
Problem Management Facts
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Problem Management process can be roughly defined by a definition of Problem: Problem is the unknown cause of one or more incidents, ofte...
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