ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
Satisfaction
.
Show all posts
Showing posts with label
Satisfaction
.
Show all posts
Mar 10, 2013
Customer Satisfaction Survey Grading
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What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...
Nov 30, 2010
Customer Satisfaction in ITIL Service Management: Do You Get It?
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Customer Satisfaction: How bad do we need it in IT Service Management? Where is it mentioned and where is it dealt with in ITIL V3? How do...
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