ITIL Service Management

What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...

Mission To identify, record and report on configuration items and their relationships that underpin IT services. Goals To account for al...

I have process mind maps, and I am looking for a free tool to display them on the web. Until then, here is a JPG of Incident Management mi...

I will continue with a series of quick facts of ITSM disciplines here. A Service Desk is a primary IT capability called for in ITSM as defi...

Here is where the Service Support business starts and ends. At least from end users perspective. Customer problems and needs should be strea...