ITIL Service Management

So here are the five new core books. In V3, ITIL remains a descriptive best-practice framework, but it covers a lot more ground then V2, an...

ITIL Service Support Process Interaction Diagram I have been putting ITIL V2 Service Support info here for some time, sabotaging the fact ...

"The release of atom power has changed everything except our way of thinking...the solution to this problem lies in the heart of mankin...

"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." -Author un...

Is Microsoft a serious new player in Service Management field? I had the pleasure of downloading and installing Beta 1 Microsoft System Cen...

"Take care of the luxuries, and the necessities will take care of themselves." -- Dorothy Parker, an American writer and poet Mu...

Mission To identify, record and report on configuration items and their relationships that underpin IT services. Goals To account for al...

Problem Management process can be roughly defined by a definition of Problem: Problem is the unknown cause of one or more incidents, ofte...

As ITIL defines it, Incident priority is primarily formed out of it's Impact and Urgency . There are also additional elements, like s...