ITIL Service Management

I have looked arround the web a little and was bored with the general ITIL history articles found on the web. There are a few inconsistenci...

I have took the liberty of posting my ITIL Service Support and Service Delivery mind maps in . mmap form. I have created these while prepa...

I had a brutally long vacation, as you have maybe noticed from the lack of posts here. Most of the time I did nothing but enjoyed the sun ...

So here are the five new core books. In V3, ITIL remains a descriptive best-practice framework, but it covers a lot more ground then V2, an...

ITIL Service Support Process Interaction Diagram I have been putting ITIL V2 Service Support info here for some time, sabotaging the fact ...

"The release of atom power has changed everything except our way of thinking...the solution to this problem lies in the heart of mankin...

"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." -Author un...

Is Microsoft a serious new player in Service Management field? I had the pleasure of downloading and installing Beta 1 Microsoft System Cen...

"Take care of the luxuries, and the necessities will take care of themselves." -- Dorothy Parker, an American writer and poet Mu...