ITIL Service Management

For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was ...

  - With newly refreshed ISO/IEC 20000 alignment to ISO 9001 and ISO/IEC 27001 , I thought it would be nice to have a set of more detail...

As we all probably know, in February this year a new edition of ISO/IEC 20000-2 (Guidance on the application of service management systems)...

CSI is not strictly a lifecycle stage, since it spans through all four other stages. It is mainly a set of Quality Management skills put to...

Finally! Service Operation is a real man's book. This is where it happens. Here we make money. All we do in Strategy , Design and Transi...

Service Transition is a stage which gives most pain to the IT Service Provider. Transition (add new, change existing, retire old service) ...

Service Design connects the Strategy with Transition and Operation , providing tools to create and redesign services aligned with strategic...

Service Strategy has the central position in the circular ITIL lifecycle model. By a broader definition, strategy is a plan devised to achi...

Here is a clear and organized table of ITIL 2011 processes for you. What is where, what is important, what is old and new: ITIL 2011 Proc...