Jul 15, 2014

Service Management Document System

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A few words about the service management document system. Whether you implement ITIL processes or a complete ISO/IEC 20000 service managemen...
Nov 23, 2013

ISO/IEC 20000 and ITIL Timeline/History

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“History is a set of lies agreed upon.” - Napoleon Bonaparte “History will be kind to me for I intend to write it.” - Winston Churchill ...
5 comments:
Jul 3, 2013

AXELOS - new name of the joint venture managing ITIL and PRINCE2 certifications

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As we mentioned in a previous post , Capita plc and Government Office created a new joint venture to promote and manage ITIL® and PRIN...
3 comments:
May 2, 2013

Cabinet Office let the 51% of ITIL/PRINCE2 to Capita plc

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Her Majesty decided to let the 51% of ITIL/PRINCE2 ownership to Capita plc , a company selected after an extensive procurement process to...
Mar 10, 2013

Customer Satisfaction Survey Grading

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What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...
Aug 17, 2012

ITIL 2011: Free Mind Map

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Surprisingly lot of you people asked for my refreshed ITIL 2011 edition mind map. Since you have seen pictures of it in my previous posts, ...
4 comments:
Jul 10, 2012

ISO/IEC 20000:2011 Free Mind Map

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For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was ...
2 comments:
Apr 18, 2012

ISO 9000 - ISO/IEC 27001 - ISO/IEC 20000: How do They Fit Together?

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  - With newly refreshed ISO/IEC 20000 alignment to ISO 9001 and ISO/IEC 27001 , I thought it would be nice to have a set of more detail...
8 comments:
Apr 17, 2012

ISO/IEC 20000 Refreshed

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As we all probably know, in February this year a new edition of ISO/IEC 20000-2 (Guidance on the application of service management systems)...