ITIL Service Management

Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders s...

A few words about the service management document system. Whether you implement ITIL processes or a complete ISO/IEC 20000 service managemen...

“History is a set of lies agreed upon.” - Napoleon Bonaparte “History will be kind to me for I intend to write it.” - Winston Churchill ...

As we mentioned in a previous post , Capita plc and Government Office created a new joint venture to promote and manage ITIL® and PRIN...

Her Majesty decided to let the 51% of ITIL/PRINCE2 ownership to Capita plc , a company selected after an extensive procurement process to...

What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...

Surprisingly lot of you people asked for my refreshed ITIL 2011 edition mind map. Since you have seen pictures of it in my previous posts, ...

For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was ...

  - With newly refreshed ISO/IEC 20000 alignment to ISO 9001 and ISO/IEC 27001 , I thought it would be nice to have a set of more detail...