"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific cost and risks. "
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. "
I could be wrong, but this is the definition of a Service! And it is finally here, after almost 20 years of ITIL. So at last we know what are we talking about.
This definition was built on many many years and experience...
ReplyDeleteSome of that info about IT Service Management Software and more you can find in Optier site.