ISO/IEC 20000 documentation eco-system

Here is a full picture of the required documents and records in the ISO/IEC 20000 service management system. We thought it would be nice to have everything in one place. Depending on the number of your requests, we will be posting it as a printable PDF poster. Would you like that?

ISO/IEC 20000 documents and records



Documents belonging to process groups are described in previous posts:

Service management document system

Control process group documents

Resolution process group documents

Relationship process group documents

Service delivery process group documents

Design and transition of new or changed services documents

General requirements documents