ITIL Service Management
Basic IT Service Management knowledge points in ITIL and ISO/IEC20000.
Showing posts with label
ITSM
.
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Showing posts with label
ITSM
.
Show all posts
Mar 10, 2013
Customer Satisfaction Survey Grading
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What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...
May 25, 2011
ISO/IEC 20000 - A Brief History
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From DISC PD 005 over BSI 15000 to ISO/IEC 20000. Specifications, requirements, Code of practice. History is a myth that men agree to beli...
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May 2, 2007
About IT Service Management
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IT Service Management , as a primary enabler of IT Governance objectives, deals with IT systems from a customer's view: "What and ...
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