ITIL Service Management

Some of my friends and colleagues sat the ITIL V3 Foundations exam this week. Since I am in the business for some time, I helped them prepa...

View Upload your own In ITIL V3 , the customer is more into focus then technology. In V2, customer and his satisfaction were important on...

There is a lot of stuff in the new V3 core books. I have read most of it, and I was overwhelmed with new slang, archetypes, processes, acro...

"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of spec...

I have looked arround the web a little and was bored with the general ITIL history articles found on the web. There are a few inconsistenci...

I have took the liberty of posting my ITIL Service Support and Service Delivery mind maps in . mmap form. I have created these while prepa...

I had a brutally long vacation, as you have maybe noticed from the lack of posts here. Most of the time I did nothing but enjoyed the sun ...

So here are the five new core books. In V3, ITIL remains a descriptive best-practice framework, but it covers a lot more ground then V2, an...

ITIL Service Support Process Interaction Diagram I have been putting ITIL V2 Service Support info here for some time, sabotaging the fact ...