ITIL Service Management

The Ever-Changing Scheme Of Things So there is an almost complete ITIL V3 Qualification Scheme for the people! The scheme is comprised ...

itSMF UK in association with Best Management Practice published a high-level overview of ITIL V3 - " An Introductory Overview of I...

Some of my friends and colleagues sat the ITIL V3 Foundations exam this week. Since I am in the business for some time, I helped them prepa...

View Upload your own In ITIL V3 , the customer is more into focus then technology. In V2, customer and his satisfaction were important on...

There is a lot of stuff in the new V3 core books. I have read most of it, and I was overwhelmed with new slang, archetypes, processes, acro...

"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of spec...

I have looked arround the web a little and was bored with the general ITIL history articles found on the web. There are a few inconsistenci...

I have took the liberty of posting my ITIL Service Support and Service Delivery mind maps in . mmap form. I have created these while prepa...

I had a brutally long vacation, as you have maybe noticed from the lack of posts here. Most of the time I did nothing but enjoyed the sun ...