ITIL Service Management

In a previous post I announced a few more words on ISO/IEC 20000 . So here they are. ISO/IEC 20000 is an international functionally based...

At first sight, ITIL implementation path depends on who you are and what you do. And of course, with what do you do it. So: People, Proces...

The man who doesn't read good books has no advantage over the man who can't read them. - Mark Twain What ITIL books to read? Depen...

As I can see, a lot of people are still training for V2 ITIL Service Manager exam. Just for their convenience, I have added a few . pdf do...

Here is a short recapitulation of 2007 themes on this blog: ITIL SM 05-2007: ITIL This was a short overview of ITIL V2 . ITIL SM 05-...

The Ever-Changing Scheme Of Things So there is an almost complete ITIL V3 Qualification Scheme for the people! The scheme is comprised ...

itSMF UK in association with Best Management Practice published a high-level overview of ITIL V3 - " An Introductory Overview of I...

Some of my friends and colleagues sat the ITIL V3 Foundations exam this week. Since I am in the business for some time, I helped them prepa...

View Upload your own In ITIL V3 , the customer is more into focus then technology. In V2, customer and his satisfaction were important on...