ITIL Service Management

"It is easier to do a job right than to explain why you didn't. " - Martin Van Buren - If we browse thru brief ITIL histo...

General Comparisson ITIL V2 ITIL V3 ISO 20000 Best Practice Best Practice Standard & Code of Pr...

In a post ITIL Foundations Exam Go/No-Go from Oct. 27. 2008. I said something about the possible and needed changes in ITIL V3 Foundation s...

In a previous post I announced a few more words on ISO/IEC 20000 . So here they are. ISO/IEC 20000 is an international functionally based...

At first sight, ITIL implementation path depends on who you are and what you do. And of course, with what do you do it. So: People, Proces...

The man who doesn't read good books has no advantage over the man who can't read them. - Mark Twain What ITIL books to read? Depen...

As I can see, a lot of people are still training for V2 ITIL Service Manager exam. Just for their convenience, I have added a few . pdf do...

Here is a short recapitulation of 2007 themes on this blog: ITIL SM 05-2007: ITIL This was a short overview of ITIL V2 . ITIL SM 05-...

The Ever-Changing Scheme Of Things So there is an almost complete ITIL V3 Qualification Scheme for the people! The scheme is comprised ...