ITIL Service Management

Service delivery process group means business. Back in the old days, it was half of ITIL V2 Service Management . This is a large and compl...

Relationship processes add a human flavor to IT service management. There is a bit more freedom in defining documentation for Business relat...

Incident and Problem management, being the most matured processes in service management should be easy to define in ISO20k. But where do ...

Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders s...

A few words about the service management document system. Whether you implement ITIL processes or a complete ISO/IEC 20000 service managemen...

“History is a set of lies agreed upon.” - Napoleon Bonaparte “History will be kind to me for I intend to write it.” - Winston Churchill ...

As we mentioned in a previous post , Capita plc and Government Office created a new joint venture to promote and manage ITIL® and PRIN...

Her Majesty decided to let the 51% of ITIL/PRINCE2 ownership to Capita plc , a company selected after an extensive procurement process to...

What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...