In the next few posts I will focus on process specifics. For a more general info about the SMS document system you can have a look at my previous posts:
- Service Management Document System
- ISO 20000 Control processes documentation and
- ISO 20000 Resolution processes documentation.
Relationship processes documentation in ISO/IEC 20000 |
Business relationship management
Business relationship management refocuses IT to the customer and his needs. Documents and records can be created in a variety of ways and saved according to your organization document management preference.
A policy would be nice to have.
Supplier management
Supplier management forces the provider to consider the supplier's ability to stay within agreed SLA parameters.
Same as the above, documents and records can be in the document management system or in shared folders.
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