ITIL Service Management

“History is a set of lies agreed upon.” - Napoleon Bonaparte “History will be kind to me for I intend to write it.” - Winston Churchill ...

What grades do you use in customer satisfaction surveys? How are grades influenced by the culture of the country? What to do if you perform ...

Surprisingly lot of you people asked for my refreshed ITIL 2011 edition mind map. Since you have seen pictures of it in my previous posts, ...

From DISC PD 005 over BSI 15000 to ISO/IEC 20000. Specifications, requirements, Code of practice. History is a myth that men agree to beli...

As I can see, a lot of people are still training for V2 ITIL Service Manager exam. Just for their convenience, I have added a few . pdf do...

There is a lot of stuff in the new V3 core books. I have read most of it, and I was overwhelmed with new slang, archetypes, processes, acro...

I have looked arround the web a little and was bored with the general ITIL history articles found on the web. There are a few inconsistenci...

I have took the liberty of posting my ITIL Service Support and Service Delivery mind maps in . mmap form. I have created these while prepa...

I have process mind maps, and I am looking for a free tool to display them on the web. Until then, here is a JPG of Incident Management mi...