ITIL Service Management

Here is a full picture of the required documents and records in the ISO/IEC 20000 service management system. We thought it would be nice to ...

Which documents are required in SMS general requirements of ISO/IEC 20000? This chapter is about management involvment and adding quality co...

Change is hard. Service management people love the Status quo . Introducing new services in your system takes a lot of time, resources, know...

Service delivery process group means business. Back in the old days, it was half of ITIL V2 Service Management . This is a large and compl...

Relationship processes add a human flavor to IT service management. There is a bit more freedom in defining documentation for Business relat...

Incident and Problem management, being the most matured processes in service management should be easy to define in ISO20k. But where do ...

Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders s...

“History is a set of lies agreed upon.” - Napoleon Bonaparte “History will be kind to me for I intend to write it.” - Winston Churchill ...

For the last few months I have been working on an implementation of ISO/IEC 20000 with one of my customers. Quite a challenge, and it was ...

  - With newly refreshed ISO/IEC 20000 alignment to ISO 9001 and ISO/IEC 27001 , I thought it would be nice to have a set of more detail...

As we all probably know, in February this year a new edition of ISO/IEC 20000-2 (Guidance on the application of service management systems)...

From DISC PD 005 over BSI 15000 to ISO/IEC 20000. Specifications, requirements, Code of practice. History is a myth that men agree to beli...

"It is easier to do a job right than to explain why you didn't. " - Martin Van Buren - If we browse thru brief ITIL histo...

General Comparisson ITIL V2 ITIL V3 ISO 20000 Best Practice Best Practice Standard & Code of Pr...

In a previous post I announced a few more words on ISO/IEC 20000 . So here they are. ISO/IEC 20000 is an international functionally based...

At first sight, ITIL implementation path depends on who you are and what you do. And of course, with what do you do it. So: People, Proces...