ITIL Service Management

As I can see, a lot of people are still training for V2 ITIL Service Manager exam. Just for their convenience, I have added a few . pdf do...

Here is a short recapitulation of 2007 themes on this blog: ITIL SM 05-2007: ITIL This was a short overview of ITIL V2 . ITIL SM 05-...

The Ever-Changing Scheme Of Things So there is an almost complete ITIL V3 Qualification Scheme for the people! The scheme is comprised ...

itSMF UK in association with Best Management Practice published a high-level overview of ITIL V3 - " An Introductory Overview of I...

Some of my friends and colleagues sat the ITIL V3 Foundations exam this week. Since I am in the business for some time, I helped them prepa...

View Upload your own In ITIL V3 , the customer is more into focus then technology. In V2, customer and his satisfaction were important on...

There is a lot of stuff in the new V3 core books. I have read most of it, and I was overwhelmed with new slang, archetypes, processes, acro...

"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of spec...

I have looked arround the web a little and was bored with the general ITIL history articles found on the web. There are a few inconsistenci...