General Comparisson | ||
---|---|---|
ITIL V2 | ITIL V3 | ISO 20000 |
Best Practice | Best Practice | Standard & Code of Practice |
Individual Certification | Individual Certification | Certification of a Service Provider Organization and individuals (lately) |
Best practice guidance, detailed description and implementation guidance | Best practice guidance, detailed description and implementation guidance slightly more prescriptive then V2 | High-level requirements |
Defines process and function roles and responsibilities | Defines process and function roles and responsibilities | Org. structure independant, defines few mandatory roles |
Process based, 10 processes & 1 function | Service Lifecycle Based, 26 processes, 4 functions | Continual improvement based, 16 processes, no functions |
Processes & Functions | ||
ITIL V2 | ITIL V3 | ISO 20000 |
Planning to Implement Service Management | Continual Svc. Improvement | Planning and Implementing Service Management |
Service Delivery | Svc. Strategy, Svc. Design, Continual Svc. Improvement | Service Delivery |
Service Level Management | Service Level Management | Service Level Management |
Service Reporting | - Reporting from SLM - | Service Reporting |
Financial Management | Financial Management | Budgeting and Accounting for IT Services |
IT Service Continuity Management | IT Service Continuity Management | Service Continuity and Availability Management |
Availability Management | Availability Management | |
Capacity Management | Capacity Management | Capacity Management |
- demand management from Capacity Management) - | Demand Management | - |
Security Management | Information Security Management | Information Security Management |
Service Support | Svc. Operation | Resolution Processes |
Incident Management | Event Management, Request Fulfilment, Incident Management | Incident Management |
Service Desk | Service Desk | - No functions in ISO 20k - |
Svc. Transition, Svc. Operation | Controll Processes | |
Configuration Management | Service Asset and Configuration Management | Configuration Management |
Change Management | Change Management | Change Management |
Service Transition | Release Processes | |
Release Management | Release and Deployment Management | Release Management |
Svc. Design | Relationship Processes | |
- | Supplier Management | Supplier Management |
Svc. Strategy, Svc.Design, Svc. Improvement | ||
Parts of Service Portfolio Management, Service Level Management and Continual Service Improvement | Business Relationship Management |
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Mar 13, 2008
ITIL - ISO/IEC 20000 Compared
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13 comments:
nice table, doctor, but where is the text?
Smart notice, A!
This post only demonstrates my ignorance for entering html table and text in a blogger post >:-(
This is just a comparisson table for processes & functions in ITIL and ISO 20k. Will be usefull for readers of previous posts and the one that is almost ready and will be posted soon.
Hello. This post is likeable, and your blog is very interesting, congratulations :-). I will add in my blogroll =). If possible gives a last there on my blog, it is about the Smartphone, I hope you enjoy. The address is http://smartphone-brasil.blogspot.com. A hug.
Interesting post. I can't help but laugh when I get asked at work whether our product is ITIL compliant. Telling potential customers there is no such thing as ITIL compliancy just doesn't seem to work. All we can do is keep educating.
Louis,
we are all educating, and by showing competence we hope that the customer wil recognize our knowledge and consistency.
Here and there, comes a hard one wanting snake oil and ITIL compliancy and nothing else. Do you send him to competition or sell?
If my kids are not hungry I send him to competition ;-)
Fantastic Post. I know I am going to read every single Post of yours this weekend. Thanks for the transfer of knowledge.
Hi Anon,
I have just been so busy lately, but ITIL Application management will be the title of my next post, soon.
Hi! It is very interesting post. Do you think that companies, which has processes compliant with ITIL v3, will require ISO 20k? Who can or want to certify in ISO 20k? What is the main different between ISO & ITIL?
Dear Anon,
you would probably like to read my post ISO 2000 Rediscovered
Please do, and if you have questions, let me know.
Thanks for sharing this informative post...
Regards,
Document management services
wao great informative post thanks for sharing it. well designed it really easy to understand it.
I just wanted to say thankyou for the amazing information in your blog.
I've found that in spending just an hour browsing through your various posts I've found the missing pieces to the puzzel which I needed to understand the ralationship between Change, Release and Config Management.
I've found ITIL incredibly beneficial for our organisation and myself and although we still have a long way to go, it's a great feeling to see the light at the end of the tunnel; the incremental benefits along the way and understand that this is the right path that we have chosen.
Thanks again.
Phil.
Awsome post, This is very intresting to read.
ISO 20000 Certification
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