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May 2, 2007

Service Management

Have been thinking about service management a lot lately. Since the core bussines of my company is SM, we are educated in most of the known methodologies and implementing most of the best practices from ITIL, MOF, COBIT, ISO...
Blogging about it could be a good way of setting some basic knowledge points for the new people in the business. I will take the liberty of reshaping and adding to previous posts according to comments and sugestions of the People.