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Oct 1, 2007

ITIL Service Definition

"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific cost and risks. "

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services.

I could be wrong, but this is the definition of a Service! And it is finally here, after almost 20 years of ITIL. So at last we know what are we talking about.

1 comment:

Tsahi said...

This definition was built on many many years and experience...
Some of that info about IT Service Management Software and more you can find in Optier site.