Here is a full picture of the required documents and records in the ISO/IEC 20000 service management system. We thought it would be nice to have everything in one place. Depending on the number of your requests, we will be posting it as a printable PDF poster. Would you like that?
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| ISO/IEC 20000 documents and records |
Documents belonging to process groups are described in previous posts:
Service management document system
Control process group documents
Resolution process group documents
Relationship process group documents
Service delivery process group documents
Design and transition of new or changed services documents
General requirements documents
