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MindMaps:
ISO 20000: 2011
and
ITIL 2011 MMap
 

Templates:
Request for Change (RFC) Template

Major Incident Report Template

Posters:
ISO 20000/ITIL Timeline poster

    

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Apr 6, 2017

ISO/IEC 20000 documentation eco-system

Here is a full picture of the required documents and records in the ISO/IEC 20000 service management system. We thought it would be nice to have everything in one place. Depending on the number of your requests, we will be posting it as a printable PDF poster. Would you like that?

ISO/IEC 20000 documents and records


Documents belonging to process groups are described in previous posts:


  • Service management document system
  • Control process group documents
  • Resolution process group documents
  • Relationship process group documents
  • Service delivery process group documents
  • Design and transition of new or changed services documents
  • General requirements documents
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